Customer Relationship Management
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http://rapidshare.com/files/7498077/1841122130.rar.html
Data Mining Cookbook Modeling Data for Marketing, Risk and Customer Relationship Management
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http://mihd.net/gszo72
Customer Relationship Management How to Turn a Good Business into a Great One
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http://rapidshare.com/files/56854080/Customer.Relationship.Management-complete-1854181149.zip
Customer Management Excellence
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http://rapidshare.com/files/2072268/CustomerManagementExcellence_muyac.pdf
Why Customers Come Back How to Create Lasting Customer Loyalty
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http://snipurl.com/1tgoa
Building Customer Based Project Organizations
By Jeffrey K. Pinto
http://mihd.net/pazwi5
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